Refund Policy
Last updated:
Scope
This policy covers requests relating to Chiprion training programmes and digital learning services. Browsing free website content or sending an enquiry does not involve a purchase. For help with a payment, cancellation or refund, email support@chiprion.com.
Check the programme offer before payment
Refund eligibility for a change of mind, withdrawal or missed session depends on the conditions disclosed for your specific programme before payment, including any cancellation period and conditions relating to course access or attendance. If these conditions are unclear or absent, contact support@chiprion.com before purchasing. This page does not create a general trial period or an unconditional refund guarantee.
Payment errors and service problems
Contact us promptly if you see a duplicate or incorrect charge, cannot access a purchased service, or believe the service was not delivered as agreed. We will review the payment and service records and arrange an appropriate correction, access remedy or refund where due. If Chiprion cancels a paid programme without delivering it, you may request a refund for the undelivered service instead of accepting a replacement.
How to request a refund
Send your registered email address, programme name, order or transaction reference, payment date and a description of the issue to support@chiprion.com. Include relevant receipts or screenshots, but never send a password, one-time passcode or full card or bank credentials. We may request further information needed to verify the purchase.
Review and payment processing
We will communicate the outcome and, if a refund is approved, the amount and expected processing time by email. Refunds will normally use the original payment method, subject to payment-provider requirements. The time taken for funds to appear depends on the provider and your bank; contact us with the refund reference if a confirmed refund has not arrived within the communicated period.
Learning platforms and consumer rights
Where a purchase is processed through a learning platform or payment provider, its transaction procedures may also apply. Contact Chiprion for help identifying the correct route. Programme-specific restrictions do not remove rights or remedies available under applicable consumer law, including remedies for deficient or undelivered services.
Contact Chiprion
For questions about this policy, email support@chiprion.com.